Remote support for IT teams
On your customer’s screen in under a minute.
Your agent reads out a code, the customer runs one small app, and you are on their desktop: view, control, move files, restart and reconnect. The customer sees who is connected the whole time and can end it with one click.
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Customer?
Join on your provider’s address
Your support provider has their own page. Open the address they gave you and enter your code there.
yourcompany.simpreative.in
No account needed. Nothing stays installed afterwards.
Everything an agent needs, nothing the customer has to set up
See and control
The full desktop with mouse and keyboard, switching between monitors on multi-screen machines.
Files both ways
Send a fix to the customer or pull a log back, without email or a shared drive.
Shared clipboard
Copy on one side, paste on the other: commands, licence keys, error text.
Restart and reconnect
Reboot the customer’s machine and the session comes back by itself when it is up again.
Administrator access
When a fix needs admin rights, ask once; the customer approves on their own screen.
Privacy screen
Black out the customer’s monitor while you work on something they should not watch.
How a session runs
- 1
Create a session
The agent starts a session from the dashboard and gets a Join Code.
- 2
The customer joins
They open your support page, enter the code, then download the small app and run it. No wizard.
- 3
Click Join
The agent sees the customer come online and joins with one click.
The customer stays in charge
Remote access only works if the person on the other end trusts it. So the app never hides what it is doing.
- A consent prompt names the agent before anyone can see the screen
- A visible banner stays up for as long as the session is active
- End Session is always one click away on the customer’s side
- Every connection is encrypted with TLS 1.3
- Sensitive actions such as admin access are recorded against the agent